Kalavati Healing Privacy Policy
Current as of 07/2021
Kalavati Healing Privacy Policy
Introduction
This privacy policy is to provide information to you, the client, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.
Why and when your consent is necessary
When you register as a client of this practice, you provide consent for Kalavati Healing's owner (Remedial Massage Therapist) to access and use your personal information so she can provide you with the best possible healthcare. Only the owner who needs to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Why do we collect, use, hold and share your personal information?
This practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).
What personal information do we collect?
The information we will collect about you includes your:
names, date of birth, addresses, contact details (ex phone number and email), medical information including medical history, medications, allergies, adverse events, family history and risk factors, health fund details for claiming purposes, healthcare identifiers
Dealing with us anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
How do we collect your personal information?
Our practice may collect your personal information in several different ways.
When you make your first appointment Kalavati Healing will collect your personal and demographic information via your registration.
During the course of providing healthcare services, we may collect further personal information.
We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
your guardian or responsible person
other involved healthcare providers, such as specialists, and allied health professionals
your health fund
When, why and with whom do we share your personal information?
We sometimes share your personal information:
-with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
-with other healthcare providers
-when it is required or authorised by law (eg court subpoenas)
- A client’s name, phone number, appointment time, date & location from the Kalavati Healing's schedule may be requested by the WA Department of Health for Covid-19 tracing purposes if there is an event of Covid-19 contact within the clinic.
-when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
to assist in locating a missing person
to establish, exercise or defend an equitable claim
-for the purpose of confidential dispute resolution process
-when there is a statutory requirement to share certain personal information
Only people who need to access your information will be able to do so. Other than in the course of providing healthcare services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
Our practice may use your personal information to improve the quality of the services we offer to our clients through research and analysis of our patient data.
How do we store and protect your personal information?
Your personal information may be stored at our practice in paper records and electronic records.
Our practice stores all personal information securely. For electronic records they are stored in protected information systems (password protected) and in secure cabinets for paper records.
How can you access and correct your personal information at our practice?
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and our practice will respond within a reasonable time (no later than 7 days).
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to A.Bell (kalavatimassage@protonmail.com)
How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure (No later than 30 days):
A.Bell, 11A Graham Street, Spearwood, 6163, 0483228970, kalavatimassage@protonmail.com
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
Privacy and our website
Personal information may be collected via the practice website and by interacting with clients digitally (eg through social media, the booking system or by email). Collection of personal information may occur through the website, booking system or social media and the use of website analytics, cookies, etc.
Policy review statement
This privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur and notification will be posted on this webpage.